Privacy Policy

About This Policy

Your project details help us understand your space and prepare for a useful conversation. This policy explains what Kitchen & Bath Factory ("KBF," "we," "us," or "our") collects, how we use and share it, and the choices you have.

It applies to kitchenandbathfactory.com, our KBF landing pages, inquiry and booking forms, and communications connected with those services. Other websites and services have their own privacy policies.

Information We Collect

We collect information you choose to share when you contact us, request a consultation, book a Ballpark Meeting, download a resource, or work with our team. This can include:

• Contact details: your name, email address, phone number, and project or mailing address.
• Project information: the type of project, your ideas and preferences, measurements, photos, documents, and other details you send us.
• Appointments and conversations: booking details, messages, replies, and information needed to follow up on your request.
• Communication choices: your consent, opt-in and opt-out records, and preferences.

Our website and service providers may also collect technical information, such as your IP address, browser and device type, pages visited, referring website, and interactions with our site or messages. Cookies and similar tools help collect some of this information.

Please send only information that's relevant to your project. Don't include passwords, Social Security numbers, payment-card details, or other sensitive information in website forms or project photos.

How We Use Information

We use information to:

• Respond to your questions and project requests.
• Prepare for consultations and review your project details.
• Schedule meetings and send confirmations, reminders, and follow-ups.
• Provide requested resources and coordinate services.
• Send email or text updates consistent with your choices and applicable consent requirements.
• Understand website use, improve the experience, and measure advertising effectiveness.
• Maintain business records, protect our services, and meet legal obligations.

How We Share Information

We don't sell or rent your personal information.

We share information as needed with providers that support our business, including website hosting, customer relationship management, scheduling, analytics, and email and text-message delivery. We use Jobleo to help manage inquiries, appointments, and communications. These providers receive information needed to perform their services.

If you move forward with a project, relevant project details may be shared with the independent contractor partners or suppliers involved in providing the services you request. We may also disclose information when required by law or to protect legal rights and the security of our services.

Mobile information and text-message opt-in consent aren't shared with third parties or affiliates for their marketing or promotional purposes. Text-message consent information is shared only with providers supporting the delivery of our text messages, unless disclosure is required by law.

Text Messages and Email

When you opt in to KBF text messages, we use your number to send the types of messages described when you sign up. These may include inquiry follow-ups, scheduling links, appointment confirmations and reminders, consultation preparation, project updates, and occasional marketing messages where you've consented.

Message frequency varies. Message and data rates may apply. Consent to marketing texts isn't a condition of purchasing services.

To stop texts: reply STOP. You may receive a final message confirming your opt-out. For help: reply HELP or contact info@kbfactory.com or (703) 775-4478.

To stop marketing email: use the unsubscribe link in an email or contact us. We may still send non-marketing messages needed to respond to your request or manage an active project, as permitted by law.

See our Terms of Service for more about the KBF messaging program.

Cookies and Tracking

We may use cookies, analytics tools, tracking pixels, and similar technologies to keep website features working, understand how visitors use the site, improve the experience, and measure advertising results. Embedded forms, calendars, maps, and other services may collect information when you interact with them.

You can block or delete cookies through your browser settings and use any privacy controls offered by the relevant service. Blocking cookies may affect forms, scheduling, or other website features. A browser setting doesn't by itself unsubscribe you from email or text messages.

Storage, Security, and Retention

We use business platforms and reasonable safeguards intended to protect your information. No website, storage system, or method of transmission can be guaranteed completely secure.

We keep information for as long as reasonably needed to respond to you, provide services, maintain business records, honor communication preferences, resolve disputes, and meet legal obligations. The period depends on the type of information and why it's needed.

Your Choices and Requests

You can contact us to request access to, a copy of, correction of, or deletion of your personal information, or to update your communication preferences.

Email info@kbfactory.com with your request. We'll take reasonable steps to verify that the request is yours before providing or changing personal information. Some records may need to be retained for legal, business, or opt-out purposes. We'll respond as required by applicable law.

Depending on where you live and which laws apply, you may have additional privacy rights. You can contact us at the same address to exercise an applicable right or ask us to review a decision about your request.

Children’s Privacy

Our website and services aren't directed to children under 13, and we don't knowingly collect their personal information. If you believe a child has provided personal information to us, contact us so we can review and address it.

Policy Updates

We may update this policy as our services or practices change. The updated policy will appear on this page with a new "Last updated" date. Where required, we'll provide additional notice or obtain consent for a material change.

Contact Us

For questions about this policy or your personal information, contact: